We offer Free Delivery Australia Wide for orders with a total of $100. Orders under $100 incur a $9.50 Flat-Rate delivery fee.
Free delivery does not apply to goods that are classified by Hose Factory as ‘bulky or heavy’ items (e.g. a 23kg Suction Hose)
Once an item is placed in the shopping cart, the user will be notified if the order incurs a freight charge.
Orders are dispatched from our Melbourne warehouse by the next business day after payment being received. Longer dispatch can be expected for orders on Backorder or during peak buying times.
Standard Delivery Service
Orders are sent via Australia Post’s e-Parcel service. Once dispatched you will be notified by email and a tracking number will be supplied.
Express Post
Orders are sent via Australia Post’s e-Parcel Express service. Once dispatched you will be notified by email and a tracking number will be supplied.
Bulky or Heavy Items
Orders are sent via StarTrack Express service. Once dispatched you will be notified by email and a tracking number will be supplied.
Zorro Australia will accept returns within 30 days of purchase based on the following conditions:
Please mail item to:
Zorro Australia
32 Dingley Avenue
Dandenong Victoria 3175
Exceptions
Unfortunately we cannot offer a change of mind refund or exchange on the following items:
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Sign up to get the 10% off on your first order
|
Delivery Type
|
Weight
|
Delivery Cost | ||
| Capital | Metro | Remote | ||
| Free Shipping | Up to 18kgs | Eligible for Fiitings Orders Only | Eligible for Fiitings Orders Only | Eligible for Fiitings Orders Only |
| Standard Delivery | Up to 18kgs | $10 | $15 | Rate Calculator Options (Auspost , Direct Freight, Startrack) |
| Express Post | Up to 18kgs | Rate Calculator Options (Auspost Express , Direct Freight, Startrack) | Rate Calculator Options (Auspost Express , Direct Freight, Startrack) | Rate Calculator Options (Auspost Express , Direct Freight, Startrack) |
| Freight (Bulky or Heavy Items) | Over 18kgs | Rate Calculator Options (Auspost , Direct Freight, Startrack) | Rate Calculator Options (Auspost , Direct Freight, Startrack) | Rate Calculator Options (Auspost , Direct Freight, Startrack) |
| Shipping Information & Delivery Times | ||||
| Orders are dispatched from our Melbourne warehouse by the next business day after payment being received. Longer dispatch can be expected for orders on Backorder or during peak buying times. | ||||
|
Standard Delivery
|
Orders are sent via Australia Post’s e-Parcel service. Once dispatched you will be notified by email and a tracking number will be supplied. | |||
| In most cases, delivery for products purchased online will take 1-3 days for capital areas, 2-5 days for metrol areas, it may take 7-14 days for rurall areas. | ||||
|
Express Post
|
Orders are sent via Australia Post’s e-Parcel Express service or Startrack. Once dispatched you will be notified by email and a tracking number will be supplied. | |||
| In most cases, next business day for capital areas, 1-3 days for metro areas, it may take 3-7 days for remote areas. | ||||
|
Freight (Bulky or Heavy Items)
|
Orders are sent via Direct Freight or StarTrack Road Express service. Once dispatched you will be notified by email and a tracking number will be supplied. | |||
| In most cases, next business day for capital areas, 1-3 days for metro areas, it may take 3-7 days for remote areas. | ||||
Zorro Australia will accept returns within 30 days of purchase based on the following conditions:
Please mail item to:
Zorro Australia
32 Dingley Avenue
Dandenong Victoria 3175
Exceptions
Unfortunately we cannot offer a change of mind refund or exchange on the following items:
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
